The bath and heating specialist Schoneboom in Schneverdingen, Germany, relies on the most up-to-date video equipment from Dallmeier – not only to safeguard its business premises, but also to enhance customer care.
Schoneboom is a master craftsman's business specialising in bathroom refurbishment and heating engineering. The company was founded over 100 years ago, and quite recently completed extensive renovation work at its head office in Schneverdingen: A 450 sqm exhibition area has seen the creation of a master skills centre for modern bathrooms and efficient heating technology. Tiles, lighting, showers, bathtubs and furniture from renowned manufacturers are on display here, and in individual advice booths customers can discuss the details of planning and designing their personal bathroom furnishings.
As part of the building project, the old analogue video system was also replaced with modern equipment.
Protecting warehouse and outdoor areas
Schoneboom has been a customer of triPlus, and relied on the IT systems house for services and products in all matters relating to IT systems, telecommunications and office equipment for many years. On the recommendation of triPlus, Schoneboom decided to approach Dallmeier when selecting new video equipment. "The software from Dallmeier is simply amazing. Configuration is really easy, and the search for relevant image sequences is super fast with SmartFinder", explains Matthias Schröder, Technical Project Manager at triPlus.
Now, several cameras provide protection for the warehouse and outdoor areas of the business premises. The outdoor cameras are equipped with integrated IR illumination and so ensure clear visibility at night as well.
Efficient customer care thanks to video cameras
Cameras have also been installed in the showroom area. Their main purpose here is help provide fast, efficient customer care. Jörg Briesemeister, Managing Director of Schoneboom, explains: "The exhibition space has a lot of blind angles in parts, and it is difficult to oversee it all. But with the cameras our employees can see everything clearly from the counter and soon know if there are customers in the exhibition who would like some advice."
Reliable recording, simple operation
The images from the cameras are recorded on a VideoNetBox II, a compact video appliance with a processing capacity of up to eight IP channels. VideoNetBox II is capable of very high storage speed thanks to perfectly harmonised components, and it is optimised for simple hard disk installation.
A total of six workstations, each equipped with the Smavia Viewing Client software, are available for analysis work. Besides the fast, intuitive display of live views, Smavia Viewing Client also offers sophisticated navigation and search functions. A particular highlight is SmartFinder, a system that supports the intelligent search for movements in any part of the images. "It could not be faster or easier to carry out a search", says Matthias Schröder. "You simply drag the square over the area of interest in the image, and the search starts. SmartFinder outputs a list of all sequences with a movement component within a few seconds."
Remote watch and maintenance
In order to provide Schoneboom with the best possible customer care, triPlus and Schonoboom jointly set up a remote maintenance service for the video system. "When maintenance becomes necessary, this enables us to log onto the system remotely and carry out the maintenance immediately", says Matthias Schröder.
Jörg Briesemeister also uses the remote dial-function to the system. With the "Dallmeier Mobile Video Center" smartphone app he can see every part of his business wherever he happens to be: "The technology is highly ingenious and user-friendly, and the customer care from both Dallmeier and triPlus is exceptional. We are very satisfied with our choice."
Dallmeier has at its disposal more than 30 years of experience in transmission, recording as well as picture processing technology and is an outstanding pioneer of CCTV/IP solutions worldwide. This profound knowledge is used in the development of intelligent software and high quality recorder and camera technologies enabling Dallmeier to not only offer stand-alone systems, but complete network solutions up to large-scale projects with perfectly integrated components. Right from the beginning the company always focused on own innovative developments and highest quality and reliability. Dallmeier is the only manufacturer in Germany that develops and manufactures all components on its own. This includes the entire product range, from cameras to picture storage and transmission to intelligent video analysis and even individually adjusted management systems. Quality made by Dallmeier, made in Germany!
Over the years, Dallmeier has repeatedly given fresh impetus to the market with new developments and extraordinary innovations. The world’s first DVR for example, which introduced digital recording to the entire CCTV industry, came from Dallmeier. The multifocal sensor system Panomera® will have a similarly groundbreaking effect: This unique and novel camera technology will revolutionise the market and open up completely new possibilities to the video security industry. This and the extensive experience in the CCTV and IP field have led to a top position in the international market for digital video surveillance systems.